I had been using Spectrum services for two years. Last month, I needed to move to another city and that is why I had to cancel my Spectrum subscription as well. I knew that all the Spectrum equipment I was using belonged to the Spectrum company.
So, I had to return them too and I was looking for the Spectrum return equipment guide. I researched online and talked to the Spectrum company.
I have found out that Spectrum equipment can be returned through the U.S. Postal Service, UPS Return, FedEx Return, Spectrum Store Drop Off, and Spectrum Equipment Pick-Up. However, there is a deadline for Spectrum return equipment and you should always keep that in mind.
Below, I am sharing a detailed guide on how and where to return Spectrum equipment so that you, too can do it easily when needed. So, keep reading.
What Are The Reasons For Returning Spectrum Equipment?
As for myself, I returned the Spectrum equipment because I needed to move to another city and I didn’t need them anymore.
If you feel that you are spending too high on Spectrum subscription fees, you can downgrade the plan, and therefore, you may consider returning the Spectrum equipment.
Also, if you experience frequent interruptions on your Spectrum service, you can cancel your Spectrum plan and return its equipment.
In case you are thinking of getting another internet service, you can return your Spectrum equipment via any available Spectrum policy.
Where Can I Return Spectrum Equipment?
So, when I decided to return my Spectrum equipment, the first question came to mind is where do I return Spectrum equipment?
After I researched the Spectrum policy, I found out the easiest Spectrum equipment return locations. They are
- Your nearest UPS store
- Spectrum store drop off
- Spectrum equipment pick-up
- FedEx stores
- U.S postal service center
Note: Please keep in mind that whatever return policy you choose, there is a deadline for finishing the procedure. You need to finish the Spectrum returning equipment process in 15 days. Otherwise, you need to pay charges and that is the same as the fees for Spectrum equipment unreturned.
How To Return Spectrum Equipment
Now, I am sharing multiple ways if you want to return equipment to the Spectrum company. You can avail of any method according to your convenience.
UPS Return
This is one of the methods by which you can return your Spectrum equipment to the company. In this procedure, you need to pack Spectrum equipment and bring them to the nearest UPS store.
In case you can’t find one, you can get the help of the UPS Store Locator to track the store. You can find this facility on its website as well. If you avail this facility of Spectrum, you will not be charged for returning the equipment.
However, if you are a business client, you will not be able to send back more than 10 Spectrum devices at one time via the UPS store. Therefore, I recommend the UPS service only for consumers and individuals.
U.S. Postal Service
Returning the Spectrum equipment via U.S. Postal Service is one of the easiest and most convenient ways. You will be able to see multiple retail postal services in your country.
All you have to do is to track and locate these postal services and talk to them about the procedure.
Now, when you opt for the U.S. postal service to return the Spectrum equipment, you should keep in mind some dos and don’ts. Here they are:
- You need to ensure that you seal the equipment in the same box when you received it first.
- You should also make sure that you have attached the Spectrum equipment return label. You will see it on the actual shipping box.
- At last, you need to drop the equipment at the nearest U.S. postal service center.
This service is the same as UPS.
They never charge you for returning the Spectrum equipment. Once you drop the equipment off at the service center, they will take care of everything.
Spectrum Store Drop Off
In case your residence is near a Spectrum store, then you do not have to worry about anything. This method was availed by me when I was about to return my Spectrum Equipment. What have to do is that you need to go to the Spectrum store and drop the equipment at the store.
Keep in mind below points:
- You need to ensure that you seal the equipment in the same box when you received it first.
- You should also make sure that you have attached the return label. You will see it on the actual shipping box.
- At last, you need to drop the equipment at the nearest U.S. postal service center.
Here, you can find a Spectrum store near you with the help of a store locator. In my opinion, this can be the easiest and quickest method for everyone if he or she wants to return the Spectrum equipment.
However, if you go to the U.S. postal service for returning your Spectrum equipment, you have to wait a long time to get the box delivered to Spectrum.
Equipment Pick Up
Spectrum also offers a method for its disabled customers or for those who can’t move outside their residences for personal reasons.
This method is known as Equipment Pickup. In such a situation, you have to talk to Spectrum customer care and explain your situation. Once they are aware, they will send a technician to collect your Spectrum equipment.
FedEx Return
Just like the UPS store, you can consider returning your Spectrum equipment via FedEx service. FedEx is one of the most popular delivery services. Also, you can have this service almost all over the country.
FedEx Returns: Things To Consider
Now, if you opt for the FedEx services to return your Spectrum equipment, there are some things that you need to consider before availing of this service.
You might face certain limitations as there are specific things allowed to return to the Spectrum company via FedEx. Below, I am sharing a list of those pieces of equipment that you can actually return to Spectrum company via FedEx service.
- Wi-Fi routers
- DOCSIS 3.0 modems
- DOCSIS 2.0 Wi-Fi gateway devices
- DOCSIS 3.0 gateway devices
- Spectrum receivers
- Spectrum voice modems
If you have the return label that you received at the delivery of Spectrum equipment to your residence, you should ensure that you have attached the label to the box where you pack the equipment of Spectrum.
If you notice any old shipping labels, you should remove them immediately. At last, you have to seal the cardboard properly. This is to make sure that no harm will be done to the Spectrum equipment.
When you are availing of the FedEx service, you have to keep the receipt with you. Also, you need to remember the tracking number when you are in the middle of the procedure.
Once you have done all these things, you need to contact Spectrum company and tell them about the reference number. At last, you should leave the box at the FedEx office that is near your residence.
You should not drop the ox at any drop box of FedEx. If you face any inconvenience, you can talk to FedEx agents and they will surely help you in this entire procedure.
Final Thoughts
Returning your Spectrum equipment is a little complicated procedure if you will be able to drop it off at the nearest Spectrum store.
The most complicated method is returning the equipment via FedEx services. So, whenever you decide to send back your Spectrum equipment, be patient and know all the proper techniques to avoid more complications. All the best!
Check More Posts :
